MWEB NO VOIP FREE Support NO, Fibre UPGRADE

Mweb have recently rebranded their MWEB talk to Voip packages to their advantage, unused minutes not carried over and having to top up if minutes run out unlike the MWEB talk product. They state that calls to other MWEB VOIP are free yet their support for Accounts, Tech Support and Sales do not have a Voip numbers and they expect VOIP customers to use their Voip minutes to call the 3 categories of support or use their land-line or cell, Voip. I think it's absolutely ridiculous and am livid!

Also new customers that signed up for new contracts were offered double the line speed for Fibre, but existing customers must pay more for double the speed before the end of July. So I should have canceled and signed up as a new customer. Tried today to contact them and wasted all my Voip minutes in regard to this and airtime. They would not even call me back due to company policy.