JB
Johan B
1 reviews | Active since Sept 2009
02 Apr 2026, 10:02
MWEB No support. Very very frustrating.
MWeb simply has no support. If you call for support a recording informs you that you can wait up to 20 Minutes. I am now holding on for 37 minutes and now No. 25 in line waiting to speak to a representative. This is the forth time trying to get hold of them.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
02 Apr 2026, 10:04Hi Johan, we completely understand how frustrating it is to spend extended periods on hold and still not reach a representative. We recognise how disruptive this has been and want to assist you as efficiently as possible. To help us address your issue promptly, please send us a private message with a brief description of your query and your account details. This will allow us to escalate it to the correct team and ensure you receive the support you need without further delays. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 10:04
Official
Hi Johan, we completely understand how frustrating it is to spend extended periods on hold and still not reach a representative. We recognise how disruptive this has been and want to assist you as efficiently as possible. To help us address your issue promptly, please send us a private message with a brief description of your query and your account details. This will allow us to escalate it to the correct team and ensure you receive the support you need without further delays. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
02 Apr 2026, 10:41Morning Johan.
We are offering assistance directly here on this platform. Please share the nature of your query and your registered email address so we may have access to the profile, verify your information, and assist you here.
Kind regards,
The Mweb Team
We are offering assistance directly here on this platform. Please share the nature of your query and your registered email address so we may have access to the profile, verify your information, and assist you here.
Kind regards,
The Mweb Team
Mweb's reply02 Apr 2026, 10:41
Official
Morning Johan.
We are offering assistance directly here on this platform. Please share the nature of your query and your registered email address so we may have access to the profile, verify your information, and assist you here.
Kind regards,
The Mweb Team
We are offering assistance directly here on this platform. Please share the nature of your query and your registered email address so we may have access to the profile, verify your information, and assist you here.
Kind regards,
The Mweb Team
JB
Johan B's updateReviewer Update
02 Apr 2026, 15:40The following message and various others have been received claiming to be M-Web:
Important Account Status Notification
Dear User,Critical violation detected:Google Cloud systems have identified a mass distribution of spam messages with graphic content from your address. In accordance with security policy, the account has been scheduled for
permanent deletion (including photos, contacts, and messages).We appreciate your long-term presence with our service. To avoid irreversible data loss, our team has secured a special 250 GB rescue space package for you. This will allow for migration and the reactivation of your profile.ACTIVATE 250 GB AND SAVE DATA
Important Account Status Notification
Dear User,Critical violation detected:Google Cloud systems have identified a mass distribution of spam messages with graphic content from your address. In accordance with security policy, the account has been scheduled for
permanent deletion (including photos, contacts, and messages).We appreciate your long-term presence with our service. To avoid irreversible data loss, our team has secured a special 250 GB rescue space package for you. This will allow for migration and the reactivation of your profile.ACTIVATE 250 GB AND SAVE DATA
JB
Johan B's update02 Apr 2026, 15:40
Reviewer Update
The following message and various others have been received claiming to be M-Web:
Important Account Status Notification
Dear User,Critical violation detected:Google Cloud systems have identified a mass distribution of spam messages with graphic content from your address. In accordance with security policy, the account has been scheduled for
permanent deletion (including photos, contacts, and messages).We appreciate your long-term presence with our service. To avoid irreversible data loss, our team has secured a special 250 GB rescue space package for you. This will allow for migration and the reactivation of your profile.ACTIVATE 250 GB AND SAVE DATA
Important Account Status Notification
Dear User,Critical violation detected:Google Cloud systems have identified a mass distribution of spam messages with graphic content from your address. In accordance with security policy, the account has been scheduled for
permanent deletion (including photos, contacts, and messages).We appreciate your long-term presence with our service. To avoid irreversible data loss, our team has secured a special 250 GB rescue space package for you. This will allow for migration and the reactivation of your profile.ACTIVATE 250 GB AND SAVE DATA
Mweb's replyOfficial
02 Apr 2026, 16:27Hi Johan, thank you for bringing this to our attention. The email you received is not from Mweb and is a ********** phishing attempt. Please do not click any links or provide any personal information. To stay safe, we recommend the following:
The Mweb Team
- Do not respond to the email.
- Do not click any links or download attachments.
- Mark the email as spam or junk in your email client.
- If you have already shared personal or banking information, contact your bank immediately.
- Consider changing your email password and enabling two-factor authentication for added security.
The Mweb Team
Mweb's reply02 Apr 2026, 16:27
Official
Hi Johan, thank you for bringing this to our attention. The email you received is not from Mweb and is a ********** phishing attempt. Please do not click any links or provide any personal information. To stay safe, we recommend the following:
The Mweb Team
- Do not respond to the email.
- Do not click any links or download attachments.
- Mark the email as spam or junk in your email client.
- If you have already shared personal or banking information, contact your bank immediately.
- Consider changing your email password and enabling two-factor authentication for added security.
The Mweb Team