MWEB, no support, no contact nr. change provider now - you will be happy you did

Today is 16.01.23, 6 days ago we had no internet for 2 days: I tried calling support *** no luck, nr doesn't work for we live in Europe so it doesn't take international nr. I was told by there service company to try this nr. *** also doesn't work. They're service company said one had to open a ticket - in MWEB a ticket is called Queries. After 2 days of no internet and not even an answer from MWEB did I then get 3 different people to search for a number or even try to get hold of MWEB with no luck at all and the numbers not working. Its now day 7 and still no answer from MWEB. Gratefully the service company came around again and had things sorted out, there was just one thing we had to inform MWEB to switch the button so our internet service would work again, By explaining this to the service company that there is no way for any person to get hold of MWEB did they inform us they will inform MWEB and from there 1 hour later we had internet. I would recommend to defiantly find a provider that has a hotline a support that cares for there customers and not just collect, for the invoice is always on time. So stay away if you don't know how to sort your own internet problems out, for MWEB gives a rates but-hole