ML
Marietjie L
1 reviews | Active since Apr 2019
15 Apr 2026, 11:54
MWEB- No Support!!!!
Mweb technical support - WHAT A JOKE!!!!!!!
Been struggling for 5 days to speak to an person to fix the login failure. No reply on the live chat "which is suppose to be a quick and easy sufficient way to reach us" Telephone- placed on hold for more than 4 hours. Then the call is cut off
The ratting should be -10
If this review reaches the technical team at Mweb it will be a near miracle
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Mweb's replyOfficial
15 Apr 2026, 12:04Hello Marietjie,
The frustration you are experiencing after 5 days of trying to reach support, including long hold times, dropped calls, and no response on live chat, is completely understandable. Having a login failure without access to timely assistance is especially disruptive, and we appreciate you bringing this to our attention.
We would like to assist you further and ensure this is properly investigated and resolved. Please share a detailed description of the login issue you are experiencing, along with any of the following account details so we can locate your profile: Mweb account number, the email address linked to the account, or your registered cellphone number.
Kind regards,
Mweb Team
The frustration you are experiencing after 5 days of trying to reach support, including long hold times, dropped calls, and no response on live chat, is completely understandable. Having a login failure without access to timely assistance is especially disruptive, and we appreciate you bringing this to our attention.
We would like to assist you further and ensure this is properly investigated and resolved. Please share a detailed description of the login issue you are experiencing, along with any of the following account details so we can locate your profile: Mweb account number, the email address linked to the account, or your registered cellphone number.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 12:04
Official
Hello Marietjie,
The frustration you are experiencing after 5 days of trying to reach support, including long hold times, dropped calls, and no response on live chat, is completely understandable. Having a login failure without access to timely assistance is especially disruptive, and we appreciate you bringing this to our attention.
We would like to assist you further and ensure this is properly investigated and resolved. Please share a detailed description of the login issue you are experiencing, along with any of the following account details so we can locate your profile: Mweb account number, the email address linked to the account, or your registered cellphone number.
Kind regards,
Mweb Team
The frustration you are experiencing after 5 days of trying to reach support, including long hold times, dropped calls, and no response on live chat, is completely understandable. Having a login failure without access to timely assistance is especially disruptive, and we appreciate you bringing this to our attention.
We would like to assist you further and ensure this is properly investigated and resolved. Please share a detailed description of the login issue you are experiencing, along with any of the following account details so we can locate your profile: Mweb account number, the email address linked to the account, or your registered cellphone number.
Kind regards,
Mweb Team