MWeb - No standby service over Festive period!

Our Fibre was disconnected 24/12/2024 @ 14:05pm. Immediately afterwards phoned Mweb. Was informed that they will sort it out and line will up Christmas morning. Needless to say line is still down!! I phoned constantly as we run a business -with a team that is on stand-by. Was informed that the Sales team would need to assist as the consultant formatted our router and there was some or other conflict. They kept transferring me to Sales dept and I was holding on for over an hour! I phoned back and then (after directly phoning the number) heard that Sales team will only be back in the office on 27/12/2024!! Could they not have told me this? Instead wasted one hour of my airtime on cellphone! Transferring me to people that are not on duty!!!! WOW!!!! Nobody on stand-by at Mweb?? I am done with coping with mediocre, sub-standard service! Cancelling my debit order with immediate effect and already signed up with another service provider!!! Take this as my cancellation notice!! Judging by the reviews here - I am not the only fuming customer. You guys seriously need to work on the level of service you provide!!!!