1 reviews | Active since Dec 2015
MWEB - No Service to talk about may as well be a ****
I don't like to complain , a few years ago I signed up for NordVPN through Mweb and it worked like a dream after 12 months the VPN stopped and it was due to some issue with MWEB not updating NordVPN ( what I was told at the time) this year Nord has stopped working and I didn't notice as I didn't use it as often as I did in the past , and there is no DO NO AUTO RENEW on this service so its happy to to just bill you , I tried to cancel this service and was sent a response that I need to pay for the year upfront to be able to cancel it , *** , which takes me to service ! I cant say bad service as there would need to be service for it to be bad I spent more than a day on the live chat ( explaining the same thing over and over to all the departments I was sent to , needless to say it was not resolved hence this *****ing session, I tried a few time to call mweb accounts (billing )but after confirming my account get cut off , I would think that the persons who received the would call back as that would be CUSTOMER SERVICE sorry forgot no service , after this I don't want to have try and deal with this company. I want to cancel my whole account with mweb ,
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We understand why this experience has left you frustrated, particularly after previously having a positive experience with NordVPN through Mweb. Having the service stop working, then spending more than a day repeating the same information across different departments without resolving it, would understandably be exhausting.We also recognise your concerns around the NordVPN renewal and cancellation process, as well as the difficulty you experienced when trying to reach our Billing team. Being disconnected after completing account verification and not receiving a follow-up would understandably add to the frustration.We’d value the opportunity to have this reviewed properly rather than leaving you to repeat the same process again. Please send us your registered Mweb email address via private message, together with the review details, so we can securely verify the account and request the relevant teams to review the NordVPN service, billing and your cancellation request.Your feedback has also highlighted several areas that need attention, particularly around communication, ownership and ensuring customers are not repeatedly transferred without resolution. We appreciate you taking the time to explain what happened, and we’ll do our best to help bring this to a clear conclusion.
Kind regards,
The Mweb Team
We understand why this experience has left you frustrated, particularly after previously having a positive experience with NordVPN through Mweb. Having the service stop working, then spending more than a day repeating the same information across different departments without resolving it, would understandably be exhausting.We also recognise your concerns around the NordVPN renewal and cancellation process, as well as the difficulty you experienced when trying to reach our Billing team. Being disconnected after completing account verification and not receiving a follow-up would understandably add to the frustration.We’d value the opportunity to have this reviewed properly rather than leaving you to repeat the same process again. Please send us your registered Mweb email address via private message, together with the review details, so we can securely verify the account and request the relevant teams to review the NordVPN service, billing and your cancellation request.Your feedback has also highlighted several areas that need attention, particularly around communication, ownership and ensuring customers are not repeatedly transferred without resolution. We appreciate you taking the time to explain what happened, and we’ll do our best to help bring this to a clear conclusion.
Kind regards,
The Mweb Team
but why did it have to come to this , complain on a forum and then get assistance ?
but why did it have to come to this , complain on a forum and then get assistance ?
We are truly sorry for any frustration and are committed to getting this matter addressed and resolved for you ASAP.
Kind regards,
The Mweb Team
We are truly sorry for any frustration and are committed to getting this matter addressed and resolved for you ASAP.
Kind regards,
The Mweb Team