MWEB – No Service, No Support, No Cancellation Assistance**

I am extremely disappointed with the level of service (or lack thereof) from MWEB.

Since Friday, 27 March 2026, my email services have been completely non-functional. As someone who relies on email for professional purposes, this has had a direct and serious impact on my work.

From Monday, I have made continuous attempts to resolve the issue, including:

* Spending approximately two hours per call, twice daily, trying to reach their call centre; * Using their web-based support platform; * Contacting their WhatsApp support line; * Sending multiple emails, including to their complaints department.

To date:

* No meaningful assistance has been provided; * My emails to the complaints department have not even been acknowledged; * There has been no feedback, no timeline, and no resolution.

What is even more concerning is that I am now trying to cancel my services in order to move to another provider, but MWEB is completely unresponsive and effectively preventing me from doing so.

This level of service is unacceptable. Customers should not have to fight this hard to get basic support or to cancel a service that is not being delivered.

This matter has now been escalated to the Internet Service Providers’ Association (ISPA) and ICASA.

I urge MWEB to:

1. Restore my services immediately; or 2. Process my cancellation without any further delay or penalty.

I expect urgent feedback.