MWeb - NO SERVICE & NO SUPPORT

It is now 2 weeks that I haven't had a VoIP service from MWeb - besides the fact that the fiber service that I pay for is to say patchy at best.

I have called the MWeb technical call center a number of times - each time having to go through the whole story with the service agent that takes my call - it's not possible to speak with the same person more than once.

I've been told that my complaint / problem will be escalated - more than once.

One of their technical experts did eventually call & after going through the same that I experienced with the previous contact people, actually agreed that there is a problem & also admitted that the problem was on their side.

Three days later - nothing.

I still don't have a telephone service for my business - it looks like my only course of action will be to move my fiber & VoIP services to another service provider.

It would be interesting to know how MWeb would react if their business telephone service was down for 2 weeks & counting.

At the end of each call you are requested to rate the service that you received - often the person in question deserves a positive rating - however if I was ever asked for a rating for MWeb - that would be a big fat 0.