MWEB - NO ONE EVER ANSWERS THE PHONE OR LIVE CHAT

I am extremely upset and disappointed with the service I have received from MWEB.

I originally cancelled my contract and duly gave the required notice period. Thereafter, I decided not to move house and requested that my services simply continue. I was assured that there would be no interruption and that my services would carry on without delay.

However, at the beginning of February, when I attempted to access my WiFi, I was informed that there was an outstanding payment of R249. I paid this amount on 6 February, yet my services were still not restored.

For the entire week, I have tried repeatedly to contact your call centre. Each time I have held for at least 30 minutes before running out of airtime. No one has answered, and I have received no callback or assistance whatsoever.

To make matters worse, after logging in and seeing that nothing was due, I am now presented with a double bill. This is completely unacceptable. How can I be charged for February when the service was not working? I have, in the meantime, been forced to purchase alternative WiFi due to your inaccessibility and lack of service.

I hereby request:

1. Immediate cancellation of this contract. 2. A full refund of the R249 paid on 6 February. 3. Written confirmation of the cancellation and refund.

Please note that I will not be spending any further money attempting to contact your call centre.

I expect this matter to be resolved urgently.