MWEB no internet very very poor service

MWEB is absolutely useless, I waited 20 days to get fibre connected and the service provider did that in less than an hour and i recieved great service from open serve, but then I had to wait for mweb to deliver my Router which they delivered long after my debit order was paid, now that my router is delivered and after I did all the requirements to connect the router as stated on their website and after hours of airtime wasted on people with absolutely no sence of what they are doing I still dont have internet. MWEB techinical services will tell you they cant log calls or exchange fualty routers if they dont test the router but they cant test routers if you are not home and need to work like normal people, the also fo not call you back at all, if you dont call mweb then you dont get any help, and yes you need uncapped airtime on your phone to get help from mweb, if they put you through to someone else then the phone gets cut off every single time, if you ask to speak to a manager then you stay on line until 56min when your airtime runs out. If you log queries on your mweb account you wait a week for a reply and the reply normaly say please call if you need assistance. I AM SO SICK OF PAYING COMPANIES FOR ABSOLUTELY NO SERVICE. I HAVE BEEN WITH THE COMPANY NOW FOR ONLY 3 WEEKS BUT HAVE NOT BEEN ABLE TO USE 1MB OF DATA OR INTERNET. I wonder if mweb do have a person in the technical department who is competent enough to be of service and to resolve an issue they should have been sorted out long ago.