MWeb - No internet for weeks

I've been with Mweb for a while. They used to be good. I've cut over to fiber last year and they have been stuggling for OVER A MONTH to load my fibre profile. I've been without any connectivity for days and every time I phone I placed on hold for at least 30 minutes per call....and just get transferred from dept to dept. I've requested several times to talk to a manger and just get diverted to another department every time. I emailed the CEO Sean Nourse and some of the other Execs and NOT one of them bothered to reply or return my call. Not one manager bothered to contact me. I'm now struggling to sort out the billing. Furthermore I contacted 2 competitor service providers and they are much cheaper also. From my experience I would not advise anyone to go to Mweb. Service may be ok if there are no issues, but if something goes wrong there is too much schlep to try get assistance and get it resolved unfortunately. I have this all in writing.