MWEB: No internet, but debits always clear

I am extremely disheartened by Mweb's conduct to its customers.

I app**** to get my MWeb fibre-service connected, in December. I only received my router on the 2nd of January. Yet, I was charged a pro-rata rate from the 22nd of December. Once my router arrived I struggled to get internet connectivity. Eventually, my line was up and running around the 22nd of January. On the 31st of January, I was charged for December, January and, February. However, the next day, on the 1st of February my internet stopped working. I have called and used their chat box service countless times to no avail. It is the 11th of February and I still do not have any internet access, and no one from the company contacts me as they claim that they are an inbound centre.

All in all, I have paid 2.5 months worth of internet service but only received 9 days of internet connection.

My best bet now is to call them again, but it takes aproximately an hour to get through their call center and by the time we can start figuring out what happened my airtime runs out.

Boo!!! Mweb! Boo!!