MWEB - NO HELP FROM THEM

I am outraged. I phone the call centre, I verify my account, which takes about 10 minutes to speak to someone. As soon as I tell my story, they put me through the entire process again. I have been on the phone with them for 45 minutes verifying my details countless times, but every time it is no this is not the correct devision. Before I can ask them to help me to give me a number for the right division, they put me to the verification process again. It is enough to drive someone insane to go through a loop like that.

Customer number: 589145