Mweb - no good as service provider for fibre

The service from mweb as my service provider for fibre has been a disasterous. I have done all the phoning to remind them to get the fibre company SADV to install the necessary 'boxes' . All they do is say they have to wait 14 days and if there is no response from SADV then they send an email. Then you have to wait up to 7 working days for a response! I did Mweb's job for them - I phoned SADV and after much trouble got sorted. Then had to phone mweb again to remind them to send the router. Phoned last week to try and get connected. No feedback. Phoned again this morning and the response was the same they have sent another reminder to SADV. I have been a mweb client for many years and find their response unacceptable. In the meantime I get messages from mweb that says I am exceeding my wifi limit - I know thats why I am trying to get fibre.! Good opportunity for the competition to step in here and deal with clients as if they care to deliver the service!