LM
Liz M
1 reviews | Active since Mar 2020
31 Mar 2026, 14:33
Mweb no customer service response
Zero customer service - I tried all the avenues - first the online chat (tried this twice - no response) Then tried the customer care line - I was in position 6, after 20 minutes, I was first in line. Another 10 minutes of being 1st in line and then the call was prompty disconnected. Very disappointing.
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Mweb's replyOfficial
31 Mar 2026, 14:37Hi Liz, we understand how frustrating it must have been to spend so much time waiting on multiple channels and still not get through. Your experience is important to us, and we want to ensure the right team can assist you promptly. Please send us a direct message (DM) here with your account and query details so we can review everything and provide support efficiently. This will allow us to take ownership of your issue and have a focused resolution path, rather than further prolonged waiting. Once we receive your details, our team will be able to provide guidance or next steps directly to you. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 14:37
Official
Hi Liz, we understand how frustrating it must have been to spend so much time waiting on multiple channels and still not get through. Your experience is important to us, and we want to ensure the right team can assist you promptly. Please send us a direct message (DM) here with your account and query details so we can review everything and provide support efficiently. This will allow us to take ownership of your issue and have a focused resolution path, rather than further prolonged waiting. Once we receive your details, our team will be able to provide guidance or next steps directly to you. Kind regards,
The Mweb Team
The Mweb Team