Mweb - no customer service - paying for product not receiving

On the 17th May I signed up through MWEB for DSTV stream premium but bought in error the DStv compact plus. I immediately after that purchased the DSTV premium, expected that it will be correct but it’s not and since the 17th of May I’m paying for DStV premium streaming through MWEB but not get the premium package m. I’ve been on countless frustrating calls with MWEB with only empty promises that it will be fixed. Support calls has been escalated to management level but still no action. No calls back, no follow up and im still paying after almost 3 months now for a service I’m not receiving. Honestly, I’m lost for words, it has cost me a fortune calling and holding on and the worst customer service I’ve ever experienced simply because there is no customer service at all.