LK
Louis K
1 reviews | Active since Aug 2020
02 Apr 2026, 15:57
Mweb NO customer service
WORST CUSTOMER SERVICE EVER! I can simply just not get hold of anyone at mweb, I am calling, emailing but no answer! I canceled my fiber service since the beginning of February 2026 on the stupid app of mweb BUT still after cancelling the service they are still debiting my bank account! This needs to STOP, I went to my bank and requested to block the debit order and to reverse the debit order that was made 1 April 2026. I just want to get rid of mweb for good, I dont know what to do anymore as it is impossible to get hold of an agent!
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
02 Apr 2026, 16:23Hi Louis, we understand how frustrating this situation must be. Upon checking, your account is currently suspended, and there is an outstanding balance that needs to be cleared. Once the balance is settled, the account can be fully closed. We recommend clearing the outstanding amount so that the cancellation can be processed successfully. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 16:23
Official
Hi Louis, we understand how frustrating this situation must be. Upon checking, your account is currently suspended, and there is an outstanding balance that needs to be cleared. Once the balance is settled, the account can be fully closed. We recommend clearing the outstanding amount so that the cancellation can be processed successfully. Kind regards,
The Mweb Team
The Mweb Team
LK
Louis K's updateReviewer Update
02 Apr 2026, 16:36Wow hallelujah, looks like this is the only way how I get someone to reply to me! If you look at my account, I canceled the fiber service beginning of February 2026 so then you tried to deduct my account en of February 2026 but I took my funds out of my account because I knew this would happen and then again you debited my account now in April 2026 but I could manage to reverse the debit order. I don't owe you a cent as I did everything right! Mweb customer service is just soooo *********** that I was relying on your app to follow through with the cancelation as NO ONE is answering phones or emails.
LK
Louis K's update02 Apr 2026, 16:36
Reviewer Update
Wow hallelujah, looks like this is the only way how I get someone to reply to me! If you look at my account, I canceled the fiber service beginning of February 2026 so then you tried to deduct my account en of February 2026 but I took my funds out of my account because I knew this would happen and then again you debited my account now in April 2026 but I could manage to reverse the debit order. I don't owe you a cent as I did everything right! Mweb customer service is just soooo *********** that I was relying on your app to follow through with the cancelation as NO ONE is answering phones or emails.
Mweb's replyOfficial
02 Apr 2026, 16:42Hi Louis, we completely understand how frustrating this situation must be, especially given the repeated attempts to resolve the matter through the app, calls, and emails. Please be assured that we have requested our billing team to review your account and assist with the billing dispute.They will reach out to you directly once they have investigated your case and can provide feedback. We appreciate your patience while the team works on resolving this matter.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 16:42
Official
Hi Louis, we completely understand how frustrating this situation must be, especially given the repeated attempts to resolve the matter through the app, calls, and emails. Please be assured that we have requested our billing team to review your account and assist with the billing dispute.They will reach out to you directly once they have investigated your case and can provide feedback. We appreciate your patience while the team works on resolving this matter.Kind regards,
The Mweb Team
The Mweb Team
LK
Louis K's updateReviewer Update
02 Apr 2026, 17:47They can get in contact with me through emails as I am currently abroad with no phone service and also I want everything on paper.
LK
Louis K's update02 Apr 2026, 17:47
Reviewer Update
They can get in contact with me through emails as I am currently abroad with no phone service and also I want everything on paper.
Mweb's replyOfficial
07 Apr 2026, 14:44 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:44
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
LK
Louis K's updateReviewer Update
01 Jun 2026, 20:47You can not imagine what happened now! mweb took me to their lawers because I was outstanding and amount of R919 after I canceled my line and then after I spoke to their lawer se told me if I pay I will be done with mweb! Mweb just deducted R919 again!!!!!! This is absurd and PLEASE I want to get rid of this company as they are now harassing me!!! Can anyone help me please?
LK
Louis K's update01 Jun 2026, 20:47
Reviewer Update
You can not imagine what happened now! mweb took me to their lawers because I was outstanding and amount of R919 after I canceled my line and then after I spoke to their lawer se told me if I pay I will be done with mweb! Mweb just deducted R919 again!!!!!! This is absurd and PLEASE I want to get rid of this company as they are now harassing me!!! Can anyone help me please?
Mweb's replyOfficial
02 Jun 2026, 10:28Hi Louis, We can see why this has been so frustrating for you, especially with the continued communication challenges and the recent debit order.To clarify, your cancellation was processed in February 2026. The amounts that were billed relate to the period before the cancellation took effect, when the service was still active on the account. These charges remain valid as they fall within the active billing cycle prior to termination.With regards to the recent debit, this is linked to the outstanding balance that was still due on the account at the time of final billing. It is not a new service charge, but rather part of the existing account balance being recovered.We also note your concern regarding communication and the legal engagement you had previously. From our side, the account reflects that the cancellation was completed, and billing was finalised based on the active service period up to that point.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 10:28
Official
Hi Louis, We can see why this has been so frustrating for you, especially with the continued communication challenges and the recent debit order.To clarify, your cancellation was processed in February 2026. The amounts that were billed relate to the period before the cancellation took effect, when the service was still active on the account. These charges remain valid as they fall within the active billing cycle prior to termination.With regards to the recent debit, this is linked to the outstanding balance that was still due on the account at the time of final billing. It is not a new service charge, but rather part of the existing account balance being recovered.We also note your concern regarding communication and the legal engagement you had previously. From our side, the account reflects that the cancellation was completed, and billing was finalised based on the active service period up to that point.Kind regards,
The Mweb Team
The Mweb Team