MWEB no communication or service.

After placing order and paying upfront cost for a new fibre line on the 15th of May, i still have not received any feedback or updates. Calling, sending emails, asking for feedback without any success. I need my internet to work and really struggling my by but off to get fibre at my house. Already a frogfoot point installed from previous tenant so its basically just a reconnection. But the no communication is the problem for me. No service at all.