Mweb no care for customers

I finally received a response from mweb after 10 days.now they want to tell me that my package has been cancelled but ill will have to wait to wait till the 29th and the after that another 5 to 10 working days for my line to by migrated back to telkom.now the problem began with mweb not answering the phones for me to be able to move my line...now im payinf for a service that i cant use.and i have to wait befor telkom can install my new line because they still controll my dsl part of my line.<br> <br> Can someone from Mweb that cares about its customers please give me a call and explai to me how i must do my work without my inter for all this time?<br> <br> I think my next step will need to be legal advise due to me paying for a useless service at a useless company