MWEB - No 1 in USELESSNESS

I moved from my house to a townhouse, and needed an alternative internet, like a 'mobile' internet . Something that I can take anywhere if I want to travel around. My daughter suggested RAIN, as she and my ex-wife are using RAIN and they are extremely happy with the service they get.

Well, unfortunately I made the mistake of choosing MWEB. They received my order on Friday, 15/11/2024. I was informed via SMS that I must make sure there is enough money in my bank account for the initial cost.

On Monday, 18/11/2024 , the amount of R495,00 was deducted from my bank account, no problem. On Wednesday, 20/11/2024, I called MWEB to find out when I can expect delivery, as I needed the LTE box to connect.

I was then informed that I am supposed to send proof of payment. I then informed the consultant that MWEB has put a debit order through my bank account, they should be able to trace the payment and use that as proof of payment. Obviously they are not clever enough to do that. I was then informed that I should have received an SMS or email asking for POP. Well, I didn't receive any mail regarding that, and I then realized that if I hadn't phoned MWEB, nothing would have been done about it.

After sending proof of payment to the email address supp**** by MWEB, I then received a link on my cell phone via SMS. I needed to take a photograph of my identity card, as well as myself (RICA documents). Well, after trying for an hour and a half, no matter how you took the photo of the ID card, it was not accepting the photo. Always a problem with the photo. On Friday, 22/11/2024, I called MWEB to ask for an alternative way of sending my RICA documents. I was told that I can email my proof of residence as well as my ID document (both sides) to ***, which I did immediately. On Monday, 25/11/2024, I called MWEB to find out if they have received the documents, which they confirmed that they have.

However, on Tuesday, 26/11/2024, I received a call from MWEB informing me that I should email RICA documents to them in order for the LTE order to be finalized. So at this stage, I was fuming, as it was clear that the one hand didn't know what the other one did. It was clear as daylight that the employees at MWEB had no idea of what they are doing, totally clueless.

I was given a new email address, and on Tuesday, 26/11/2024, I once again emailed my RICA documents to ***. I then left everything as I didn't have the energy to deal with these idiots at this stage. I am now more than a week without INTERNET, NO TV, NO WORKING FROM HOME.

So, this morning, 29/11/2024, I got the energy to phone again. Only to be told they would follow up as the LTE should be with the delivery people.

WHAT A JOKE. They have NO idea of what is going on, and will always follow up. Probably follow the road to Kentucky or some chicken outlet.

These people are TOTALLY USELESS and have NO IDEA OF WHAT THEY ARE DOING.

On Monday, 02/12/2024, I will probably cancel order number ***6 with MWEB and phone RAIN, which is what I should have done right from the start.

Apologies to my child for not listening to her.

Dirk Venter ***