tR
thejane R

1 reviews | Active since Apr 2022

20 Apr 2022, 16:25

MWeb Nightmare

MWeb has been debiting twice for only one fibre account and my efforts to have a refund are unsuccesful. Two accounts were activated despite there being only one installation and activation. How do I get MWeb to refund me for the other account which they also agree has not been live. Extremely disappointed.

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Replies (1)
Mweb
Mweb's reply20 Apr 2022, 16:49
Official
Hi Rejane, 

Existing customers can log an online query: http://ow.ly/bBZh50HVuor
Steps to track your order: http://ow.ly/1O8s50HVuqY
For connectivity products, shop online here: http://ow.ly/G3Zx50HVusB
For any Technical/Billing/Customer Service/Set up or other questions, visit our Help Centre:http://ow.ly/lpqE50IJCyf
OR contact the call centre: http://ow.ly/ASYi50HVuvx

Mweb Team