NH
Nick H
1 reviews | Active since Feb 2018
11 Sept 2026, 15:08
MWEB nightmare.
After 30 years as a customer, I wasnt able to pierce the bureacracy that is MWEB one time too many and gratefully changed my internet hosting to another company. Sadly i still have a couple of email addresses that they still retain control of, but i will soon be cutting my losses and moving those to another host. CANT WAIT! If you like listening to 30 min plus elevator music every time you phone, then this useless bunch will suit you well. Be warned.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
11 Sept 2026, 15:26Hello Nick,
We can understand why this experience has been so disappointing. Long-standing customers should feel supported when they need assistance, and we appreciate how frustrating it must have been to spend extended periods trying to get through to our teams without receiving the help you were looking for. Your loyalty over the years is genuinely valued, and we're disappointed to learn that your recent experiences have left you feeling this way. Feedback such as yours is important because it helps us understand where our customers feel we are falling short of their expectations.Please be assured that your comments regarding your overall experience will be shared with our Service Quality Team for review and improvement. We take all feedback seriously and remain committed to learning from it so that we can continue improving the service and support we provide.If you require any further assistance, please feel free to reach out to us via direct message, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We can understand why this experience has been so disappointing. Long-standing customers should feel supported when they need assistance, and we appreciate how frustrating it must have been to spend extended periods trying to get through to our teams without receiving the help you were looking for. Your loyalty over the years is genuinely valued, and we're disappointed to learn that your recent experiences have left you feeling this way. Feedback such as yours is important because it helps us understand where our customers feel we are falling short of their expectations.Please be assured that your comments regarding your overall experience will be shared with our Service Quality Team for review and improvement. We take all feedback seriously and remain committed to learning from it so that we can continue improving the service and support we provide.If you require any further assistance, please feel free to reach out to us via direct message, and we'll gladly take a closer look.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 15:26
Official
Hello Nick,
We can understand why this experience has been so disappointing. Long-standing customers should feel supported when they need assistance, and we appreciate how frustrating it must have been to spend extended periods trying to get through to our teams without receiving the help you were looking for. Your loyalty over the years is genuinely valued, and we're disappointed to learn that your recent experiences have left you feeling this way. Feedback such as yours is important because it helps us understand where our customers feel we are falling short of their expectations.Please be assured that your comments regarding your overall experience will be shared with our Service Quality Team for review and improvement. We take all feedback seriously and remain committed to learning from it so that we can continue improving the service and support we provide.If you require any further assistance, please feel free to reach out to us via direct message, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We can understand why this experience has been so disappointing. Long-standing customers should feel supported when they need assistance, and we appreciate how frustrating it must have been to spend extended periods trying to get through to our teams without receiving the help you were looking for. Your loyalty over the years is genuinely valued, and we're disappointed to learn that your recent experiences have left you feeling this way. Feedback such as yours is important because it helps us understand where our customers feel we are falling short of their expectations.Please be assured that your comments regarding your overall experience will be shared with our Service Quality Team for review and improvement. We take all feedback seriously and remain committed to learning from it so that we can continue improving the service and support we provide.If you require any further assistance, please feel free to reach out to us via direct message, and we'll gladly take a closer look.
Kind regards,
Mweb Team