Mweb new fibre installation

I made an order on 23 May for fibre installation at my new complex. Over a week later I haven’t heard anything from the them, when I followed up they discovered that the service provider Octotel doesn’t service my apartment. This means a new order has to be made and extends my time without internet. I am frustrated at the poor communication. Their agent called me only after a I logged a complain and promised everything will go smoothly. The agent said I could have my fibre installed in 5 days and now it’s been over a week.