Mweb new customer- horrible service delivery

Horrible experience as a new customer, placed my order 3 weeks ago, they sent me a router after a week without sending me a fiber box or fiber technician to install. My order tracking link showed an error after one week and no agent called to check why, i had to call them almost daily and be moved around from tech team to sales and back and forth. Worst of all i still have no fiber, but they already debited my account. Never ever use mweb or Openserve