Mweb never replies to emails

I requested via email for change of ownership for my fibre package. Duly completed forms were sent to Nobuhle Ntshanga. Weeks have passed but not even a courtesy of a reply to my email. Phoning Mweb is worse than phoning home affairs. You wait a very very long time. Finally when I got through, I was told Nobuhle will be told to contact me. I am still waiting. Have Mweb staff not been trained to give courtesy of replies to emails?