MWEB never again

Hi Nicolas,Understood,  and that response makes complete sense if you’ve already worked through the standard checks multiple times without any improvement. At this point, repeating basic reboot steps is unlikely to add value, so let’s try narrow this down properly.A few things that would help isolate whether this is a router issue, fibre line issue, or an upstream network/authentication fault:

•  Are the fibre/ONT lights showing normal status, especially the PON and LOS lights? 
  •  A solid green PON light with no red LOS usually means the fibre signal itself is reaching the premises. 
  •  A flashing or red LOS light often points to a line or infrastructure fault. 
•  When you connect to the router, does it show “Connected without internet”, or is the Wi-Fi network itself disappearing intermittently? 
•  Have you noticed whether the router’s Internet/WAN light changes colour or turns off after a period of time? 
•  If you log into the router interface (192.168.1.1 or 192.168.0.1), does the PPPoE or Internet status show: 
  •  connected, 
  •  authentication failed, or 
  •  disconnected? 
•  Are neighbours or others in your area experiencing similar downtime? That can sometimes indicate an exchange or fibre infrastructure issue rather than equipment inside the home. 

The reason for digging into these details is that a stable Wi-Fi signal with no internet access often points to the router failing to authenticate with the network, whereas LOS/fibre light issues usually indicate a physical line fault outside the premises.You’ve already done the groundwork, so the goal now is identifying where the failure point actually sits instead of cycling through the same first-line troubleshooting again.Kind regards,
 The Mweb Team 

Hi Nicolas, Thanks for confirming “connected without internet access”,  that’s a very useful detail. It indicates your devices are connecting to the router correctly, but the router is not successfully getting internet access from the line. To pinpoint this quickly, please check: 

•  On your fibre/ONT box: is the PON light solid green and the LOS light off? 
•  On your router: is the internet/WAN light on or off when the issue occurs? 

If PON is stable and LOS is off, the fibre line is likely fine and this points more toward a network authentication/session issue rather than a hardware problem in your home. Once we have those light statuses, we can direct this correctly and avoid repeating steps you’ve already completed. Kind regards,
 The Mweb Team