RM
Ridle M
1 reviews | Active since Mar 2009
21 May 2026, 20:35
Mweb: Never able to connect to get support. Pathetic bunch
Very reliable fibre. Probably amongst the best. Until you have a problem. You call them...you waste an hour's airtime waiting for someone to talk to you...after an hour you give up. Then you use their online chat. Even worse. You'll wait an hour and give up and when you return the chst is closed and you have try again. Its been the most frustrating thing ever. Im pretty sure they most times habe one lazy person to man the calls and do online support. Absolutely unacceptable. Been with these clowns for 20yrs and it has only gotten worse. I havent had a working mailbox since January but to try and get it resolved is impossible as I never get through to anyone to assist. Even when I get told im 3rd in line I still wait and hour before I hang up. So stay away from this business. As I said...most reliable fibre. Until you have a problem
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
22 May 2026, 08:44Hi Ridle, Thank you for sharing your experience, and we understand how frustrating this has been, especially after being with Mweb for so many years. We hear your concerns around the long wait times on both calls and chat support, as well as the ongoing mailbox issue that has been affecting you since January. We understand how disappointing it is when you’re unable to get through for assistance, particularly when the issue impacts something as important as email access. For the mailbox issue specifically, a few quick checks that may help in the meantime are:
The Mweb Team
- Try accessing your mailbox directly through Mweb Webmail to confirm whether the issue is device-specific
- Remove and re-add the email account on your mail application if messages are failing to sync
- Check whether your mailbox storage may be full, as this can sometimes stop mail flow or access
- Ensure your incoming and outgoing mail server settings are still correctly configured
The Mweb Team
Mweb's reply22 May 2026, 08:44
Official
Hi Ridle, Thank you for sharing your experience, and we understand how frustrating this has been, especially after being with Mweb for so many years. We hear your concerns around the long wait times on both calls and chat support, as well as the ongoing mailbox issue that has been affecting you since January. We understand how disappointing it is when you’re unable to get through for assistance, particularly when the issue impacts something as important as email access. For the mailbox issue specifically, a few quick checks that may help in the meantime are:
The Mweb Team
- Try accessing your mailbox directly through Mweb Webmail to confirm whether the issue is device-specific
- Remove and re-add the email account on your mail application if messages are failing to sync
- Check whether your mailbox storage may be full, as this can sometimes stop mail flow or access
- Ensure your incoming and outgoing mail server settings are still correctly configured
The Mweb Team
RM
Ridle M's updateReviewer Update
10 Jul 2026, 21:13Seriously! You jave time to respond here but cant give me a call. What kind of advice is 'check your email settings are correct'! Why in heavens name do you think i jave a problem. If I knew how to fix the settings I wouldn't be contacting you! Pathetic!
RM
Ridle M's update10 Jul 2026, 21:13
Reviewer Update
Seriously! You jave time to respond here but cant give me a call. What kind of advice is 'check your email settings are correct'! Why in heavens name do you think i jave a problem. If I knew how to fix the settings I wouldn't be contacting you! Pathetic!
Mweb's replyOfficial
13 Jul 2026, 11:59Hi Ridle,We understand why this response has been frustrating, especially when you reached out for assistance because you needed support with the issue and not just general troubleshooting advice. We recognise that being directed to check settings without further investigation can feel like your concern has not been fully addressed.We have submitted an escalation for this matter so that it can be reviewed by the relevant team. They will look into the details of your email issue and provide further assistance towards resolving it.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply13 Jul 2026, 11:59
Official
Hi Ridle,We understand why this response has been frustrating, especially when you reached out for assistance because you needed support with the issue and not just general troubleshooting advice. We recognise that being directed to check settings without further investigation can feel like your concern has not been fully addressed.We have submitted an escalation for this matter so that it can be reviewed by the relevant team. They will look into the details of your email issue and provide further assistance towards resolving it.Kind regards,
The Mweb Team
The Mweb Team