Mweb needs to refund airtime

Absolutely bad experience, i have been a customer for years now. Everytime theres an issue and you have to call them then you can put your phone away for an hour and come back and you will still be in a line. When they finally help you the call will drop or they will transfer you to another department starting the cycle all over.

Heres what happend Im moving homes and the house im moving into already has the hardware for their wifi. All they had todo was swop it over to my new home, i have notified them a month prior to moving and got a confirmation email. Its been a month im moved in and my wifi is not been moved. Contacted them and i waited in the line for 142minutes. Yes, when i got second in line the call cut out. I re called them and 81minutes later i spoke to someone. They transferred me to a different department, 23 minutes later someone answer the call, after explaining what needs to happen i was told to wait. 32 minutes later A DIFFERENT representative answer and i had to re explain everything again where she then redirected me to a different department, 44minutes later the representative answer the call, they didnt talk or respond even tough i could here him talking to someone else, 3minutes later my call was dropped