SH
Sandie H
1 reviews | Active since Jul 2011
19 Aug 2026, 16:55
Mweb needs to get more agents available to answer the phones
Mweb needs to get more agents available to answer the phones. Took 22 minutes on hold as caller number 2 to get a human on the other side of the line. This is unacceptable in this fast paced world!
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Mweb's replyOfficial
19 Aug 2026, 16:58Hi Sandile,
We understand how frustrating it must have been to wait 22 minutes, especially when you were already second in the queue. We appreciate you highlighting the long wait time.If you still require assistance with your query, please send us a DM with your details and we’ll be happy to assist.Kind regards,
The Mweb Team
We understand how frustrating it must have been to wait 22 minutes, especially when you were already second in the queue. We appreciate you highlighting the long wait time.If you still require assistance with your query, please send us a DM with your details and we’ll be happy to assist.Kind regards,
The Mweb Team
Mweb's reply19 Aug 2026, 16:58
Official
Hi Sandile,
We understand how frustrating it must have been to wait 22 minutes, especially when you were already second in the queue. We appreciate you highlighting the long wait time.If you still require assistance with your query, please send us a DM with your details and we’ll be happy to assist.Kind regards,
The Mweb Team
We understand how frustrating it must have been to wait 22 minutes, especially when you were already second in the queue. We appreciate you highlighting the long wait time.If you still require assistance with your query, please send us a DM with your details and we’ll be happy to assist.Kind regards,
The Mweb Team