Mweb needs to do something about this ********** treatment of a long time client of 30 years

I have been a client of MWEB for 30 years and in Dec 2019 went online with fibre as I was going to study teaching english online which couldnt be completed due to covid restrictions as the extension granted didnt happen when hard lock down was taking place all over the world. At the time before mweb I managed on a Telkom ****le but needed a more secure line for studies. It was plus R500 a month and during hard lock down they increased the fee and at the same time offered a special on SABC for R399 a month the same package I was on as a family member who lives in GRassy Park Cape Town took the new package she is still paying R399. I have written to MWEB asking for a reduction to the R399 fee as I am a long standing client of 30 years and a social pensioner. This was refused as they do not have any covid friendly packages yet the fibre was reduced to R399 during hard lock down. I have not been able to pay the huge bill every month but pay R700 they have now taken to blocking my email communication. Surely somebody at mweb can do something about this? It is just disgusting if there is somebody that can help me reduce my fibre connectivity substantially I will be glad of this. I cant afford this duality of the service provider in challenging times. The best is you cant get through to mweb and you wait at least 20 to 25 minutes using up your airtime Thanking you Petrina Roberts