1 reviews | Active since Oct 2013
<p>So we were at hospital and there was a vast hotspot, i had five or six different options of wifi to choose from yet i chose mweb as they seemed bigger than the rest. paid with my visa card , received sms from my bank and the money was deducted as well. tried to logon and i could not logon, they sent me two diferent usernames and this did not work on day one</p> <p> </p> <p>Next day i am on the phone and spoke to 8 different kind of consultants but still no wifi, late the night i was told that someone will call me back. my wife was in labour already , she gave birth and we were back home already and then someone calls after a few days to tell me that i should check my bank account to see if the money was deducted, by this time i was so ****ed off already that i told him i am not interested in the product anymore, received my bank statement month end and it shows that the money for the 1gb of wifi data was deducted.</p> <p> </p> <p>whenever i am at a hotspot and someone thinks of taking a mweb package i will remind them of my experience with mweb.</p>
Good Day Saa****,
Thank you for taking the time to raise your concerns.
It sounds as though you've had an unpleasant experience.
I checked the account and the username was not activated on our side, this is what caused the connectivity issue.
The payment is also not reflected via our system, therefore we require the proof of payment in order for us to assist you.
I will provide you the email address via private messaging shortly. Please do send us the POP.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Good Day Saa****,
Thank you for taking the time to raise your concerns.
It sounds as though you've had an unpleasant experience.
I checked the account and the username was not activated on our side, this is what caused the connectivity issue.
The payment is also not reflected via our system, therefore we require the proof of payment in order for us to assist you.
I will provide you the email address via private messaging shortly. Please do send us the POP.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Good Day Saa****,
Please email the proof of payment to: ***
I have tried calling you, however was unable to reach you.
Kind regards
MWEB Client services
Best regards,
Good Day Saa****,
Please email the proof of payment to: ***
I have tried calling you, however was unable to reach you.
Kind regards
MWEB Client services
Best regards,
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