MWEB NEED TO SORT OUT CUSTOMER SERVICE

Not happy at all with the service from MWEB.

I am unable to get through to the right people on the phone. After 1 and a half hours of trying and more then R200 airtime gone. Issue still not resolved. All I want to do is Cancel my current LTE package, because I upgraded to Fibre THROUGH MWEB. But unable to do so??

I will reverse the debit orders from Mweb, until my issue is resolved.