MWEB - NBO SERVICE - USELESS

I do believe this is the only way now I will get any service out of this company. I requested a move on the 21 May already informing them that I will be moving to a new premises. There is already an exciting Vumatel fibre connection and mweb account whihch they confirmed that I am availabe for connection already 7 July 2021. However I have no internet and if I phone Vumatel they tell me to phone mweb. Needles to say after spending hours on the phone at my own costs of airtime...which cost money I am still without internet. After various emails to which there an no repsonse. Last mail sent on the 9 July...still no reply not even from the complaints department to whom the mail was also sent.

And yet I get billed for a service and early termination fee because I move from one property to another but yet NO SERVICE OF INTERNET ORT ANY OF MY FIBRE.

I work from home and have spend over R1000 just in data to be able to even do my work and yet nothing from my service provider.

I think this is shocking. I spoke a lady on Monday 12 July and who tried to assist. But yet here we are.....2 days later and still nothing. No call no mail no Fibre just me frustrated but yet THEY ARE QUICK TO TAKE YOUR MONEY AND LET YOU WAIT AS THEY KNOW YOU ARE RELIANT ON THEM.

Well hopefully something happens urgently now...but not holding my breath. I will never ever in my life ever recommend MWEB THEY ARE USELESS.