MWEB my ****

I have yet to have encountered such pathetic service, feedback and responses if any. I recently have moved to a premises in Umtentweni, where the owners of the land make use of MWEB, for a number of years. I paid over the installation fee , subscribed to their service for a 12 month period 6 days ago. This was all done on the 27th of March 2026, I enquired on the 31st of March as to the expected date of installation, MWEB advised that i need to contact the installer, FrogFoot. When i contacted them, they requested the FRG code from MWEB, so i again spoke to MWEB , who had not even registered the job, even though on MWEB's web page they recommend you pay instantly for the installation fee. after another full day I was informed that the property does not have fibre coverage, to which I sent them the owner's contract details , their up and down load speeds etc. Then i was told it has been escalated etc. To date , the 2nd of April 2026 , I still have not received the FRG code for the installers , and have been told they will contact me , this is pathetic, and I can understand why they have an 89% 1 star review.