MWEB / MWEB BUSINESS: JUST USELESS AS A ISP

We have not had access to email the entire day.. either sending or receiving. We have spoken to five different people at the Call Centre including Senior Managers and you get a different response from each one. The only thing in common is nobody can tell you when the fault will be resolved. This is after persevering after hours on end in trying to get hold of someone. The fact that our business is totally reliant on having permanent access to email for servicing our clients requirements is of no interest to MWEB. The fact we are losing money as a result, and they are in fact in breach of an agreed to service, is also of no interest. Unfortunately the level of service we have experienced with MWEB / MWEB Business from WEB Hosting to Email issues has been both inexcusable and unacceptable.