LP
Leon P
1 reviews | Active since Jun 2010
09 Mar 2018, 08:46
MWEB Mtalk not working.
I am paying for a service called MMEB MTalk. I can't get the service activated. It shows a status of "CustomerSuspended". Asking for help per email or on the website results in a "please call ********** 777" which I am NOT willing to do from a Telkom phone to this non toll free number. I tried it once and hold on the line time is unacceptable. I am paying for a service I am not getting and out of principal I will not carry the expense of begging for help.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
14 Mar 2018, 12:58Good day WilmaFour
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply14 Mar 2018, 12:58
Official
Good day WilmaFour
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,