MWEB Moving Home Technician puts phone down in customers ear.

We are moving home. The call was logged weeks ago. Did I call on 28/01/2023 to find out what's going on? I wait 41 minutes in the queue for tech services to then be transferred to Moving home, and the person on duty at 12:00 in moving home (a young black male) then starts arguing with me because I did not stipulate "MWB" in Infront of my moving home ticket number. By now I am through irritated, and I tell him not to argue with me but to take my ticket number....so he puts the phone down in my ear!! This is unacceptable, shocking service from MWEB