MWEB Moving Dept.

Hello, I'm an MWEB client for many years now and I've been struggling to get thru to the 'Moving Department', every time I call in, I speak to an agent then get transferred and just end up in the call queue all over again. I'm in the process of moving houses and would like to know what is required from me to move my package from Fibre to ADSL, the area where I'll be relocating to only has ADSL and no Fibre. Please urgently advise,