Mweb - Moving Department

I do not usually struggle with such bad service, but I moved recently and sent a request to Mweb that I was moving on 22/06/2024. When we moved in, they told us the line was still under contract from the previous tenant and they would get the line cancelled. From 08/07/2024 i started calling Mweb. On the 8th i actually got told my line would be connected within 24 - 48 hours and then I started calling on 10/07/2024 when i realized this did not happen. Each time on hold for a long period of time and no one could give me feedback and kept saying the line was not released from Vumatel. I get told they are going to call back and no one does. I called Vumatel directly who said the line was open and they did not receive a request from Mweb yet for the line. I called Mweb back and they told me someone within their moving department had cancelled the request. My son does online schooling and my husband works from home. This has created a serious situation and Mweb still has not confirmed what the issue is. I logged into my Mweb profile and they have blocked me for submitting anymore queries because i have exceeded the number of queries. How do i get this sorted if the moving department does not have a contact number and the billing department and sales department don't know how to rectify the situation?