MWEB monthly ****

Hi my names Moenieba, I initially made a query for an MWEB uncapped line only to find out that it was an application and not a query. I then proceeded to cancel it within an hour of application and received a notification of cancelation. Now I'm being billed for a line I have never made use of, no modem or adsl line but am being demanded to pay the account or handed over to the credit bureau.

What can I do when I can't even get hold of the customer service Centre as the lines stay busy for hours???

I need help!!!!!