1 reviews | Active since Dec 2018
MWEB MONTH-TO-MONTH FIBER LIES!!
MWEB is ****** as a company as they claim to provide month to month fibre, but when you cancel well in advance in a month, they only cancel the your membership a whole month after, just so that they can now suddenly threathen you with lawyer letters to pay the full extra month you did not even use their services, as if you had a fixed term contract! I would not recommend MWEB to anyone as they are blatant liers and ****** as a provider!
Morning Bennie
We understand your frustration around the cancellation notice period and the charges that may apply after submitting a cancellation request. Mweb services are subject to a full calendar month’s notice period, including month-to-month services. You can review the applicable terms here: https://www.mweb.co.za/legal-notices/home. If you’d like us to look into your specific account and billing dates, please reach out to us via Live chat or App chat, so we can verify your information and review the matter further.
Kind regards,
The Mweb Team
Morning Bennie
We understand your frustration around the cancellation notice period and the charges that may apply after submitting a cancellation request. Mweb services are subject to a full calendar month’s notice period, including month-to-month services. You can review the applicable terms here: https://www.mweb.co.za/legal-notices/home. If you’d like us to look into your specific account and billing dates, please reach out to us via Live chat or App chat, so we can verify your information and review the matter further.
Kind regards,
The Mweb Team