Mweb Misleading and Deceptive Vuma fibre advertising

Hi I recently reviewed my fibre connection and compared the price I was paying. I presently have a 40/40 uncapped connection from TT connect at R849 a month from Imagine. I looked on the Mweb website and found a good deal for a 100/50 uncapped connection from Vuma for the same price. I clicked on the details and was happy with the deal until I read the terms and conditions at the end of the page which made my blood boil.

I do not know how many people know that Vuma is running a promotion to double the bandwidth till the end of January 2023. In the terms and conditions at the end of the page, it states the following Terms & Conditions "Get promotional line speed until end Jan 2023. Free setup includes; connection to the value of R1007 and installation to the value of R1725. Fibre router to the value of R699 includes delivery. This deal is subject to the Fibre product remaining active for 12 months. If you cancel your Fibre product within 12 months you will be charged the value of router and the value of connection and value of installation at the time of cancellation. Offer is subject to credit vetting and while stock lasts. Night time data period is from 00:00 to 08:00 daily. Line speeds quoted are best effort and represent 'up to' speeds. MWEB reserves the right to enforce its Acceptable Use Policy."

I phoned Mweb and asked what this meant and was told at the end of January my speed would be cut in half. This would mean that I would be worse off than I presently was.

This is not upfront marketing or advertising. It is very deceptive in the way it is advertised and not upfront and only in the terms and conditions (small print) and we all know most people do not read the small print.

Shame on you Mweb on the way this has been advertised. If you continue this way you will have many annoyed new customers come February.

Peter Topp