MWEB MISINFORMATION ABOUT CHANGING SERVICE.

I am absolutely frustrated with Mweb & want to cancel my subscription. I requested a change from Telkom to MTN in mid-July & it was approved & processed by Athenkosi. He failed to inform me that moving from Telkom would attract an early termination fee. He actually explicitly tols me that that was not the case after I was informed of the fee & enquired about it from him. I now have an outstanding amount of almost 3k which includes the Telkom Subscription that I no longer use & a termination fee that I was not informed about. I have been calling countless time trying to get a solution but nobody has been able to assist me.

I want to cancel my subscription & will definitely not be recommending anyone to get any service from them.