Mweb Miscommunications gone wrong.

I am writing this email to formally express my dissatisfaction with the service I have recently received from MWEB. I believe there have been significant issues that require immediate attention.

On [17/08/2024], I contacted your customer service team regarding [un upgrade from 20mbps to 100mbps]. During this interaction, I was advised that I would get an email with 15 - 20 mins then I would make the payment for the difference, service would be down for 24 hours then the line would be back up with new improved speed.

However, it has since become clear that this information was incorrect/misleading, as I call back and then was advised that is not how the process works, I requested a managers callback from a manager;[Sheol] up until no still no callback, agent also I could hear was not interested in my concern and just tried to get me off the line.

Furthermore, I was assured by your representative that a manager would call me back to address my concerns and rectify the situation. Regrettably, as of today, I have not received any follow-up communication from the manager or any other representative from your team. This lack of response has only exacerbated my frustration and dissatisfaction with your service.