Mweb ****ming me R713

Problem started on the 8th January 2025 when I called Mweb to request a decrease in my subscription. I spoke to Sibulele who advised that the downgrade will be done within 24 -48 hours. I will pay R469 off which I had already paid R639, she advised it is not a problem they will pro rata it. On the 16January 2025 my account was suspended because I short paid. Called Mweb they activated my account and promised my downgrade will be done on the same day spoke to Brenda. Later that day Sibulele called me and advised it was an error on their side I must not worry they will backdate everything. Beginning of February I received an email stating that my downgrade has been done and my subscription fee is R639. I sent an email to complains and they rep**** no they are giving me R150 discount and I must still pay R469.

On the 8th February I paid R470, then received a statement showing that I owe R713. Called them they also don’t know where the R713 is coming from. They promise to call back. Let’s wait…….