DA
Dustin A
1 reviews | Active since Apr 2014
04 Sept 2026, 12:06
MWEB ****ming *******
I should not even have given any star as a rating because their service is absolutely the poorest ive ever come cross. on the sales side they are great, effecient and freindly, they request a pre-processing deposit of R259 and then they approve and debit your account for R259 a week later. then weeks and months went by and nothing...........i then receive an email saying that they cannot provide me with a fibre connection as Vumatel do not have coverage in the area or in my complex (yet they happily accepted the pre-processing fee and debit order)
since then i have tried on multiple occasions to connect with the billing department, on phone call i have waited on hold for over an hour 5 times at least, with no answer. then on the online chat with support i can never get to concluding the refund because the bot or chat agent disconnects the chat or repeatedly asks me to authenticate. when i tried emailing their support email address i get an email undelivered because the server considers it to be spam.
they make it absolutely impossible to get a hold of them and most importantly to get your money back for a service that was never provided.
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Mweb's replyOfficial
04 Sept 2026, 12:13Hi Dustin,
We understand your frustration, particularly after being informed that fibre could not be provided in your area after the pre-processing payment had already been taken, and then experiencing difficulty getting assistance with the refund.We’ve logged the refund request with the relevant team for further attention. They will review the request and assist with processing the refund for the amount paid.We appreciate your patience while the team works through the refund request.Kind regards,
The Mweb Team
We understand your frustration, particularly after being informed that fibre could not be provided in your area after the pre-processing payment had already been taken, and then experiencing difficulty getting assistance with the refund.We’ve logged the refund request with the relevant team for further attention. They will review the request and assist with processing the refund for the amount paid.We appreciate your patience while the team works through the refund request.Kind regards,
The Mweb Team
Best regards,
Mweb's reply04 Sept 2026, 12:13
Official
Hi Dustin,
We understand your frustration, particularly after being informed that fibre could not be provided in your area after the pre-processing payment had already been taken, and then experiencing difficulty getting assistance with the refund.We’ve logged the refund request with the relevant team for further attention. They will review the request and assist with processing the refund for the amount paid.We appreciate your patience while the team works through the refund request.Kind regards,
The Mweb Team
We understand your frustration, particularly after being informed that fibre could not be provided in your area after the pre-processing payment had already been taken, and then experiencing difficulty getting assistance with the refund.We’ve logged the refund request with the relevant team for further attention. They will review the request and assist with processing the refund for the amount paid.We appreciate your patience while the team works through the refund request.Kind regards,
The Mweb Team
Best regards,