Mweb / MetroFibre Extremely Poor Service

Subject: Urgent Complaint: Unacceptable Service from Mweb and MetroFibre I am extremely disappointed with the service I’ve received from both Mweb and MetroFibre. Despite being charged full monthly fees, I have not received the service I am paying for, and the lack of communication and accountability is unacceptable. 1. I requested a Fibre line relocation to my new address, but it took over two weeks for anyone to respond. 2. When a technician finally arrived, he offered me unofficial “backdoor” services to make extra money for himself. After declining and reporting this, I was then quoted a significantly higher fee before any further assistance could be provided. 3. I was billed again for the upcoming month, even though my Fibre line is still inactive and I’ve had no proper communication from Mweb despite multiple emails. 4. I’ve now been forced to cancel my service, but even after submitting my cancellation request, I’ve received no confirmation or follow-up. 5. I’m now left with additional costs for cancellation fees and the return of the Wi-Fi router—all due to poor service and mismanagement from Mweb and MetroFibre. This experience has been frustrating, costly, and deeply disappointing. I urgently request that someone from the management team contact me directly to resolve this matter. I expect a full refund for the months I’ve been charged without service, and a waiver of any cancellation-related fees. Account Details: • Username: ***0 • Email: *** • Cell: *** I hope this matter is treated with the urgency and seriousness it deserves. Regards : Mr A Nagiah