1 reviews | Active since May 2020
Mweb mess up my landline going to have to close my door and retrenched my guys
Mweb oh man i swear Telkom and Mweb are husband and wife.... I have being having problems on my landline from Telkom i tried to upgrade my line from Telkom to and lte wireless service and that's when my problem started did the application form waited and waited...phone many times (lost papers, cant find land line number register#dont ask# lack of customer help#people go on leave and no one knows nothing)had enough contacted Mweb ask if there could help me which there reply of course we can and they will contacted me on Monday and start the ball going which they did but inform me there out of stock of the yealink wireless phone but they have the router told them not a problem i will buy the yealink myself personal which i did...then we enter LOCKDOWN. Mweb phone me again and we did the package which i explained again that deal his only good if my phones work(it also work out cheaper for me). ok i get message 3days later that router has been pickup by courier company and i must sign for it at the company when delivery i tried contacting them to inform them i cant be at work because of lockdown(take note that was the first time i was on my cell waiting to talk to them 67mins and my call gets drop)….two weeks later they phone me and ask why i was not at the work to sign for the router which i explain to them about LOCKDOWN was told not a problem they will send it to my house address which i said ok....courier drop it off a week later could still do nothing had to wait until we could go back to work.....another to weeks later (as i am repairing vehicles we could go to work). i started on setup of phone and router but needed to contact them as i could not get yealink phone to work(another 89mins on cell)was told they need to port my number from Telkom to Mweb no one told me about this but ok waited 8 business days received sms saying number has been ported AND THIS HIS WHEN I STARTED HAVING PROBLEMS....after phoning them and them expain to me how to do setup (108mins on cell)which i am sure the person hang up on me so again contacting them again (52mins on cell) no one answer and i had enough phone an IT guy to come out and help me which the best was Monday so i started having no lines for my work which come on I trade with my phone number for over 10years....come Monday guys there at work checks out my setup and tells me that i must contact Mweb(i sure he knew you wait forever to talk to somebody from Mweb) 92mins on cell. Ok problem was with Mweb passwords on the voip was told there need to reset it and i must wait abit and try and register again.....now that wait a bit was three days 45minutes on cell and it look like we won yealink register and i could make phone calls and people could phone me all of sudden phone started saying FORBIDDEN could not phone all received calls contacted Mweb(61minutes on cell which at this time Telkom block my cell) i was told to reset yealink which i did which solved the problem for 10mins then went back to FORBIDDEN....OK I TRIED EVERYTHING phone them on the yealink after the restart explain to them but being told the problem his on my side which his not but on Mweb side for 3weeks this carry on I DECIDE I HAD ENOUGH TOLD THEM TO CANCEL AS I RATHER GO BACK TO TELKOM LAND LINE but of course they only cancel my voip setup i contacted Telkom ask them to put my land line back but was told Mweb only cancel voip and have not giving back number to Telkom which i then tried to contacted Mweb but after trying...….I NEED HELP ANYONE PLEASE
