Mweb ****** me my money

I made an application online with this company and I waited for the sim card and router which had never arrived. I received calls and messages that my sim amd router will arrive and waited the whole day their courier company has never deliver the thing BUT THEY HAVE THE AUDITY OF DEDUCTING R269 FROM MY ACCOUNT...THIS is A ***** AND DAY LIGHT ******* I WANT MY MONEY BACK.