MWEB massive delay in fibre activation

Good day I have app**** for fibre via Mweb/Vumatel. I sent my application 28/2/2022 to Mweb. They have given me good service before so I decided to support them again to my disappointment. They were very quick to call me back and I had to give all my account information before starting the process (giving excellent service but after the details was given, nothing). I have since been waiting for my activation. Today is two months later. What a disappointment!

So to give more details I have contacted Mweb numerous times for assistance. To be exact 92 calls have gone out from my phone in this regards. 92! Now this has kept me hours on the phone with no problem solved.

It started with Mweb telling me that the previous ISP did not cancel the line (which I sent the cancellation number through). I also called the previous provider stating my problem and they said they cancelled the line as requested.

Mweb then just told me with every call that the line is still active with another provider and that I should contact them (now that is impossible because the previous ISP already cancelled). Well I then contacted Vumatel (which was very difficult to get hold of to ask for assistance, they obviously just pointed towards Mweb). Calling Mweb every day and discussing the same matter, they could not resolve the problem. When I asked them to cancel my contract they refused and said that the process would have to be started a fresh and that I could not do that. They asked for my proof of residence and cancellation number again and again. The last gentleman I spoke to asked for different details regarding the router and router number and lights that was never asked before. More than one Mweb assistant put the phone down in my ear and was rude to me. Despite being furious I believed by being nice this could be resolved by friendliness and respect. But it seems the second Mweb had my billing details, they stopped to give a service (noted they did not charge me anything yet).

Now if this is a Vumatel or Mweb problem, I do not know and I don't care. I would like this problem to be resolved. In my line of work if a mistake like this happens, it would not go unpunished. 8 weeks without internet is basically being a caveman in my house. Over a R1000 in mobile data spent per month.

I am very disappointed with Mweb/Vumatel with their poor service. I understand that some problems arise and needs to be sorted out but to be so quick in taking your billing details and then just not helping you is just ridiculous.

92 calls for something that needed 0 calls to be sorted out. And here I am out of pure desperation, sending this to hope someone can give a helping hand. The amount of time spent on this is crazy.

If there is anyone out there that can assist me, please. And Mweb, although your service was good once before, it was an absolute let down. To be such a big company I expected much more. Although your fingers pointed towards Vumatel, you are the company I am paying a fee towards. I am sure you could of sorted this out. Being promised that the problem would be sorted out in 3 days and taking 8 weeks is disappointing. I am sure this can be sorted out promptly.

Thank you.